Fix "Aw, Snap!" page crashes and other page loading errors

30/11/2019

✅ Computer

If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Page loading error codes and issues

The following error codes mean there’s a problem opening the page.

  • "Aw, Snap!": Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

At the top left, click Reload Reload.

If that didn't work...

Step 1: Check your internet connection

Make sure your computer's connected to Wi-Fi or a wired network.

Try reloading the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your computer, open Chrome.
  2. At the top right, click More More and then New Incognito window.
  3. In the Incognito window, try opening the page. If it opens, clear your cache and cookies.

Clear your cache and cookies

  1. At the top right, click More More and then​ More tools and then Clear browsing data.
  2. Next to "Time range," select All time.
  3. Select Cached images and files and Cookies and other site data. Deselect the other types of data.
  4. Click Clear data.
  5. Try reloading the tab with the error.

Step 3: Close other tabs, extensions, & apps

Your device may have run out of memory, and can't load the site while also running your apps, extensions, and programs.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps or programs that are running, and pause any app or file downloads.
    • Uninstall unnecessary extensions from Chrome. At the top right, click More More and then More tools and then Extensions. On extensions you don't use, click Remove.
  2. Try reloading the tab with the error.

Still not working?

Step 4: Restart your computer

Programs or apps sometimes stop a page from loading.

  1. Restart your computer.
  2. Try loading the page again.

Step 5: Update Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. On the left, click Menu  Menu and then About Chrome.
  4. Chrome will check if there's an update available. You might have to wait a few seconds to see it.
    • If there's an update, you'll see an option to click Relaunch. After relaunching, try reloading the tab with the error.
    • If there are no instructions, your version of Chrome is up-to-date.

Step 6: Check for unwanted software

If you're on Windows, use the Chrome Cleanup Tool to find and remove unwanted software.

If you're on a Mac or Linux computer, see our suggestions for spotting and getting rid of unwanted software.

After removing unwanted software, try reloading the tab with the error.

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
  • Get help from experts in the Chrome Help Forum.

✅ Android

If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Page loading error codes and issues

The following error codes mean there’s a problem opening the page.

  • "Aw, Snap!": Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

Tap More More and then Reload Reload.

If that didn't work...

Step 1: Check your internet connection

Make sure your phone or tablet is connected to Wi-Fi or mobile data.

Try reloading the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. Tap More More and then New Incognito tab.
  3. In the Incognito tab, try loading the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

  1. Tap More More and then Settings.
  2. Under "Advanced," tap Privacy and then Clear browsing data.
  3. Next to "Time range," choose All time.
  4. Select Cookies and site data and Cached images and files. Deselect the other types of data.
  5. Tap Clear data.
  6. Try reloading the tab with the error.

Step 3: Close other tabs or apps

Your device may have run out of memory, and can't load the site while also running your apps.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps that are running, and pause any app or file downloads.
  2. Try reloading the tab with the error.

Still not working?

Step 4: Restart your phone or tablet

Apps sometimes stop a page from loading.

  1. Restart your phone or tablet.
  2. Try loading the page again.

Step 5: Update Chrome

  1. On your Android phone or tablet, open the Google Play app Google Play.
  2. At the top left, tap Menu Menu and then My apps & games. Apps with available updates are listed under "Updates."
  3. Under "Updates," look for Chrome Chrome.
  4. If Chrome is listed, tap Update to install.
  5. After updating, try reloading the tab with the error.

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
  • Get help from experts in the Chrome Help Forum.

✅ iPhone & iPad

If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also see the page loading slowly or not opening at all.

Page loading error codes and issues

The following error codes mean there’s a problem opening the page.

  • "Aw, Snap!": Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

Tap More More and then Reload Reload.

If that didn't work...

Step 1: Check your internet connection

  1. Make sure your iPhone or iPad is connected to Wi-Fi or mobile data.
  2. Try to reload the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your iPhone or iPad, open the Chrome app Chrome.
  2. Tap More More and then New Incognito Tab New incognito tab.
  3. In the Incognito tab, try to reload the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

  1. Tap More More and then Settings Settings.
  2. Tap Privacy and then Clear browsing data.
  3. Select Cookies, site data and Cached images and files. Deselect the other types of data.
  4. Tap Clear browsing data and then Clear browsing data.
  5. Tap Done. 
  6. Try to reload the tab with the error.

Step 3: Close other tabs or apps

Your device may have run out of memory, and can't load the site while also running your apps.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps that are running, and pause any app or file downloads.
  2. Try to reload the tab with the error.

Still not working?

Step 4: Restart your phone or tablet

Apps sometimes stop a page from loading.

  1. Restart your iPhone or iPad.
  2. Reload the page again.

Step 5: Update Chrome

  1. On your iPhone or iPad, open the App Store.
  2. At the bottom, tap Updates.
  3. In the list of apps that can be updated, look for Chrome Chrome.
  4. If Chrome is listed, tap Update to install.
  5. If asked, enter your Apple ID password. The updates will download and install.
  6. Try to reload the tab with the error.

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
  • Get help from experts in the Chrome Help Forum.

* Nguồn: Google Chrome