Common tracking-setup mistakes
30/11/2019
If you have installed tracking and don't see data in your reports after 24 hours, you may have one or more of the following issues.
In this article:
Google Tag Manager related issues
If you tagged your site using Google Tag Manager, the following issues may prevent you from seeing data.
- Incorrect filter settings
Incorrect filter settings can affect the data you see, and can inadvertently filter all of your data from your reports. In most cases, this occurs when users apply multiple "Include" filters. For details, see the article on Include and exclude filters. - Unpublished container
Check that you published your container after adding the Analytics tag. Changes made to a container do not take effect on a site until you publish the container. So, once you've added or edited tags, you'll need to publish the container in order to make your additions and changes live on the site. - Tag not firing
Read "Why is a tag not firing?" in the Google Tag Manager help center.
Analytics tracking code issues
- Did you paste your tracking code in the right place?
Paste the tracking code right after the opening - Using incorrect snippet and/or viewing the wrong account, property, or view
If you track multiple websites and/or have access to multiple Analytics accounts, you might be using the snippet from another property, or you may be looking at reports in the wrong account, or for the wrong property and view. Make sure you are using the correct snippet for your property, and that your are looking at the correct account, property, and view. See Finding the Tracking Code for additional information. - Extra whitespace or characters
Be sure to copy the snippet and paste it directly onto your website using either a text editor or an editor that preserves code formatting. Don't use a word processor to copy the snippet from your account. Doing so can add an extra space or change the quotation marks in the tracking snippet, which requires precise formatting in order to work. - Customization Errors
If you are making customizations to the tracking code, make note of the following:- function names are case sensitive and should have correct casing
- boolean values (e.g.
true
orfalse
) should not be enclosed in quotes
- Incorrect filter settings
Incorrect filter settings can affect the data you see, and can inadvertently filter all of your data from your reports. In most cases, this occurs when users apply multiple "Include" filters. For details, see the article on Include and exclude filters. - Other scripts on your page
If you’re running other scripts on your page, make sure you’re not using any variables that Analytics uses. For more information on variables that the Analytics tracking code uses, visit the developer documentation for the Universal Analytics (gtag.js) JavaScript library.
Related resources
Troubleshoot your tracking-code setup
* Nguồn: Google Analytics