✅ Computer

Get help with common problems below. If you need help with a different Google Drive problem, contact us.

Problems with payment or storage plan

• I bought more storage, but my limit has not increased.
• My payment isn't going through to buy more storage.
• I need to change my storage plan.

Problems with Google Drive

• I need help sharing a file.
• I can't find a file.
• I need help with Backup and Sync.

Contact us

If you still have a problem, you can contact us via our forum, feedback, or support service.

Ask your question in the forum

Visit the help forum to ask a question or search for an answer to your question, available in English, Spanish, and Portuguese.

Submit user feedback

If you've discovered a new bug or technical issue, report the issue right from Google Drive.

1. Go to drive.google.com.
2. Click Help .
3. Click Send feedback.
4. Enter your feedback, then click Send.

✅ Android

Get help with common problems below. If you need help with a different Google Drive problem, contact us.

Problems with payment or storage plan

• I bought more storage, but my limit has not increased.
• My payment isn't going through to buy more storage.
• I need to change my storage plan.

Problems with Google Drive

• I need help sharing a file.
• I can't find a file.
• I need help with Backup and Sync.

Contact us

If you still have a problem, you can contact us via our forum, feedback, or support service.

Ask your question in the forum

Visit the help forum to ask a question or search for an answer to your question, available in English, Spanish, and Portuguese.

Submit user feedback

If you've discovered a new bug or technical issue, report the issue right from Google Drive.

1. On your Android phone or tablet, open the Google Drive app.
2. Tap Menu   Help & feedback.
3. Tap Send Feedback.
4. Enter your feedback and tap Send .

✅ iPhone & iPad

Get help with common problems below. If you need help with a different Google Drive problem, contact us.

Problems with payment or storage plan

• I bought more storage, but my limit has not increased.
• My payment isn't going through to buy more storage.
• I need to change my storage plan.

Problems with Google Drive

• I need help sharing a file.
• I can't find a file.
• I need help with Backup and Sync.

Contact us

If you still have a problem, you can contact us via our forum, feedback, or support service.

Ask your question in the forum

Visit the help forum to ask a question or search for an answer to your question, available in English, Spanish, and Portuguese.

Submit user feedback

If you've discovered a new bug or technical issue, report the issue right from Google Drive.

1. On your iPhone or iPad, open the Google Drive app.
2. Tap Menu   Help & feedback.
3. Tap Send Feedback.
4. Enter your feedback and tap Send .

* Nguồn: Drive