Background play isn't working

30/11/2019

✅ Computer

Background play only works in the YouTube mobile apps. Review the steps below for help resolving your issue.

Check your background playback settings

Learn how to check your background playback settings.

Check your version of the YouTube app

Make sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the Youtube app.

If you have a new phone, or you've recently restored your phone, it may include an old version of the YouTube app (e.g., versions below 12.0 are considered very outdated).

Check YouTube Premium availability

YouTube Premium benefits only work in countries where YouTube Premium is available. Check that you're in a location where YouTube Premium has launched.

Check your membership status

Make sure your YouTube Premium membership has not expired. You can double check at youtube.com/paid_memberships.

Restart the YouTube app or reboot your device

If the YouTube app or your mobile device has been running for some time, there may not be enough resources for background play to work smoothly. Try closing the YouTube app or rebooting your phone.

Check your notifications

Check that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the internet in the background. 

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following:
  • Please specify whether the sound stops right when you leave the app, or whether it plays for some time but then stops unexpectedly.
  • Please specify any error messages you see when you return to the app.
  • Please submit in-app feedback.
Send product feedback to YouTube:
  • You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
  • To do this, select your profile photo > Feedback Feedback in YouTube.
  • Make sure to check the box for "System logs." This helps us better understand your issue. 

 

Back to Troubleshoot YouTube Premium member benefits.   

✅ Android

Background play only works in the YouTube mobile apps. Review the steps below for help resolving your issue.

Check your background playback settings

Learn how to check your background playback settings.

Check your version of the YouTube app

Make sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the Youtube app.

If you have a new phone, or you've recently restored your phone, it may include an old version of the YouTube app (e.g., versions below 12.0 are considered very outdated).

Check YouTube Premium availability

YouTube Premium benefits only work in countries where YouTube Premium is available. Check that you're in a location where YouTube Premium has launched.

Check your membership status

Make sure your YouTube Premium membership has not expired. In the YouTube app, tap your profile photo > Paid memberships and scroll down to Manage.

If you recently lost access to YouTube Premium and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed. If you need to watch a video right away, tap Menu  and select Retry download.

Restart the YouTube app or reboot your device

If the YouTube app or your mobile device has been running for some time, there may not be enough resources for background play to work smoothly. Try closing the YouTube app or rebooting your phone.

Check your notifications

Check that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the internet in the background. 
If this happens, you'll need to re-enable YouTube notifications at the OS level and, if you still want to receive notifications, you can disable them from the YouTube app settings.

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following:
  • Please specify whether the sound stops right when you leave the app, or whether it plays for some time but then stops unexpectedly.
  • Please specify any error messages you see when you return to the app.
  • Please submit in-app feedback.
Send product feedback to YouTube:
  • You can also submit in-product feedback. You won't get a response, but your feedback will be shared with the YouTube Product teams.
  • To do this, select your profile photo > Feedback Feedback.
  • Make sure to check the box for "System logs." This helps us better understand your issue. 

 

Back to Troubleshoot YouTube Premium member benefits.   

✅ iPhone & iPad

Background play only works in the YouTube mobile apps. Review the steps below for help resolving your issue.

Check your background playback settings

Learn how to check your background playback settings.

Check your version of the YouTube app

Make sure that you're using the latest version of the YouTube app. Visit your device's app store and check if you have any pending updates for the Youtube app.

If you have a new phone, or you've recently restored your phone, it may include an old version of the YouTube app (e.g., versions below 12.0 are considered very outdated).

Check YouTube Premium availability

YouTube Premium benefits only work in countries where YouTube Premium is available. Check that you're in a location where YouTube Premium has launched.

Check your membership status

Make sure your YouTube Premium membership has not expired. In the YouTube app, tap your profile photo > Paid memberships and scroll down to Manage.

If you recently lost access to YouTube Premium and then re-subscribed, note that it will take a few hours for saved videos to become available again once you've re-subscribed. If you need to watch a video right away, tap Menu  and select Retry download.

Restart the YouTube app or reboot your device

If the YouTube app or your mobile device has been running for some time, there may not be enough resources for background play to work smoothly. Try closing the YouTube app or rebooting your phone.

Check your notifications

Check that you haven't blocked all notifications for the YouTube app. You can confirm this within your device settings. If you've blocked notifications, the YouTube app might not be able to run smoothly and/or access the internet in the background. 

Contact support & submit product feedback

If you're still having trouble, contact support. When contacting support, please mention the following:
  • Please specify whether the sound stops right when you leave the app, or whether it plays for some time but then stops unexpectedly.
  • Please specify any error messages you see when you return to the app.
Send product feedback to YouTube:
  • You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube.
  • To do this, select your profile photo > Feedback Feedback in YouTube.
  • Make sure to check the box for "System logs." This helps us better understand your issue. 

 

Back to Troubleshoot YouTube Premium member benefits.   

* Nguồn: Youtube