Manage the comments on an Instagram ad

30/11/2019

If you're running ads on Instagram but haven't added an Instagram account to your Business Manager or through your Page's settings, you won't be able to manage comments. If you'd like to manage comments, add your Instagram account to either your Business Manager or add it through your Page's settings. When creating your ad, make sure that you select your Instagram account in the Instagram Account section of ad creation.

Managing comments in Ads Manager

To manage the comments on your Instagram ad from Ads Manager:

  1. Go to your Ads Manager.
  2. Click > Edit campaign next to the campaign that contains the ad you want to view.
  3. Click Ad.
  4. Click the Links drop-down and select Manage Instagram comments.
  5. You should now see your Instagram ad with a comments section on the right.
  • To add a comment: Type your comment in the Add a comment field and press Enter on your keyboard.
  • To delete a comment: Click next to your comment. In the drop-down menu, select Delete comment and select OK to confirm.
  • To hide or unhide a comment: Click next to your comment. In the drop-down menu, select Hide comment or Unhide comment.
Note: If you aren't able to manage comments, it's likely that your ad isn't connected to an Instagram account. To ensure that you can manage comments, you'll need to add an Instagram account to your ad. Bear in mind that if you need to edit your ad in order to add an Instagram account, you'll lose any previous engagement metrics that your ad received on Instagram. Engagement metrics include things such as comments and likes.

Learn how to preview comments on your Instagram ads.

* Nguồn: Facebook